Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground, while learning crucial conflict management skills, including dealing with anger and other related emotions, both productive and non-productive.
- Understand what conflict and conflict resolution means, and learn about the six phases of the conflict resolution process
- Be able to adapt the process for all types of conflict, break out parts of the process and use the right tools to prevent the conflict
- The knowledge to use basic communication tools to resolve conflict
- Learn about basic anger and stress management techniques
About Brickfields Asia College
BAC has been offering top quality tertiary education since 1991 and has a proven track record of producing excellent results for our various programs. Our students have consistently won top globally-recognised academic awards for the subjects of Business and Law.
About Skills Academy
Skills Academy Asia was formed in 2013 to provide world class training and development for public and private corporations, with over 50 organizations and 10,000 participants attending our programs over the years. We are passionate about solving problems sustainably, encouraging growth mindsets, and strive to keep our participants engaged and inspired.
- Malaysian citizens – Job Seekers, Retrenched workers, Graduates, Business Owners, Entrepreneurs or anyone interested in understanding conflict resolution.
- Participants are also required to bring along their laptops during this course. (Please avoid bringing work laptops that may limit your access to external domains)
Hello there, welcome to HRD Academy!
Strategic Change Management
With this course, you will clearly understand the dynamics of change in an organisation and the techniques on how to manage these changes.
Analytical & Critical Thinking
This course will teach you the basics of being an analytical thinker and to expand on your thinking abilities.
This program is tailored in such a way that it leads you to be in touch with your true feelings and allowing your core self to dictate how to feel rather than the False Self or the Conditioned Self.